Book LibraryLeadership & ManagementBoth/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems
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Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems

by Wendy Smith
15.0 minutes

An insightful and inspiring book on using "both/and" thinking to make more creative, flexible, and impactful decisions in a world of competing demands.Life is full of paradoxes. How can we each express our individuality while also being a team player? How do we balance work and life? How can we improve diversity while promoting opportunities for all? How can we manage the core business while innovating for the future?For many of us, these competing and interwoven demands are a source of conflict. Since our brains love to make either-or choices, we choose one option over the other. We deal with the uncertainty by asserting certainty.There's a better way.In Both/And Thinking, Wendy Smith and Marianne Lewis help readers cope with multiple, knotted tensions at the same time. Drawing from more than twenty years of pioneering research, they provide tools and lessons for transforming these tensions into opportunities for innovation and personal growth.Filled with practical advice and fascinating stories—including firsthand tales from IBM, LEGO, and Unilever, as well as from startups, nonprofits, and even an inn at one of the four corners of the world—Both/And Thinking will change the way you approach your most vexing problems.

Key Points

Chapter Summary:

"Both/And Thinking" introduces the concept of paradoxes as persistent, interdependent contradictions that present our toughest problems. It encourages readers to embrace these tensions rather than resorting to either/or thinking. This shift in mindset can unlock more creative, sustainable solutions in both personal and professional contexts.

Expected Outcomes:

  • Learn to recognize paradoxes in your daily life and work.
  • Discover how to move beyond traditional either/or thinking.
  • Gain a new perspective on solving seemingly intractable problems.
  • Cultivate a more innovative and resilient approach to challenges.

Core Content:

1. Understanding Tensions and Paradoxes

  • Tensions arise from opposing expectations, leading to internal conflict.

  • Dilemmas present choices between seemingly mutually exclusive alternatives.

  • Paradoxes are deeper, interwoven contradictions that persist over time.

  • Example: The tension between "work" and "life" creates a dilemma of choosing one over the other. However, underlying it is the paradox of self and other, or discipline and spontaneity.

2. The Shift from Either/Or to Both/And Thinking

  • Either/or thinking simplifies complexity, often leading to limited or detrimental solutions.

  • Both/and thinking embraces tensions, acknowledging the interdependence of opposing forces.

  • Detailed Explanation: Rather than choosing stability or change, for instance, consider how stability can facilitate change and vice versa.

  • Action Suggestion: When facing a choice, identify the underlying paradox and ask, "How can I address both sides simultaneously?"

3. Recognizing Change, Scarcity, and Plurality

  • Change: Rapid technological advancement requires adapting to competing demands between present and future.

  • Scarcity: Limited resources intensify the tension between self-interest and collaboration.

  • Plurality: Globalization and diverse perspectives highlight the conflict between unified views and local customs.

  • Example: Climate change challenges paradoxes with system-level/individual-level changes.

  • Example: Issues of diversity and racial justice challenge the paradox of inclusion/exclusion.

Q&A:

Q: What is the main benefit of "both/and" thinking?

A: "Both/and" thinking enables creative, sustainable solutions by embracing the interdependence of conflicting forces, moving beyond the limitations of either/or choices.

Q: How can I identify a paradox in my daily life?

A: Start by noticing tensions or dilemmas you face. Look for the underlying opposing forces that define and reinforce each other, such as the need for stability versus the desire for change.

Q: How does change influence the need for "both/and" thinking?

A: Rapid change intensifies the tensions between present and future, making it essential to adopt "both/and" thinking to navigate these dynamic environments effectively.

MindMap

Target Audience

The book is targeted towards leaders, managers, entrepreneurs, and individuals seeking to improve their decision-making skills and navigate complex problems in both their professional and personal lives. It is relevant for those who want to foster creativity, innovation, and sustainable solutions in a world of competing demands.

Author Background

Wendy Smith is the Dana J. Johnson Professor of Management and faculty director of the Women’s Leadership Initiative at the Lerner College of Business and Economics, University of Delaware. She earned her PhD in organizational behavior at Harvard Business School. She received the Web of Science Highly Cited Research Award (2019, 2020, and 2021) and received the Decade Award (2021) from the Academy of Management Review.

Historical Context

The book addresses the increasing complexities of the modern world, characterized by rapid technological change, dwindling natural resources, and expansive globalization. It references historical and philosophical concepts dating back thousands of years, suggesting a timeless relevance to the challenges individuals and organizations face today.

Chapter Summary

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